Rocky Mountain Health Care Services Notifies Participants of Data Security Incident

Colorado Springs, CO ˗ July 13, 2018 ˗ Rocky Mountain Health Care Services, which also operates as Rocky Mountain PACE, BrainCare, and HealthRide (collectively “RMHCS”), has become aware of a data security incident that may have involved the personal and limited protected health information of its participants. RMHCS immediately initiated a comprehensive response to secure its systems and investigate the incident, and has sent letters to the potentially affected participants to notify them of the incident and to provide information to them to help protect their identity. In an abundance of caution, RMHCS is providing credit monitoring and identity theft restoration services through ID Experts to potentially impacted participants.

On May 15, 2018, RMHCS discovered that a laptop belonging to an employee, which may have contained limited protected health information, was stolen. RMHCS immediately took action and conducted an investigation to determine what information may have been stored on the stolen laptop. We determined that the laptop may have contained participants’ first and last name, address, date of birth, SSN, and limited medical treatment information including diagnosis, prescription information and treatment plan. RMHCS has reported the theft to law enforcement and are cooperating with their investigation.

RMHCS takes the security of all information in its systems very seriously, and has taken steps to prevent a similar event from occurring in the future. Those steps include reviewing and updating our policies and procedures related to information security, incorporating mobile device management, and the encryption of all company laptops.

Notification letters mailed today July 13, 2018, and include information about the incident, steps potentially impacted participants can take to monitor and protect their personal information, and services being offered to potentially affected participants through ID Experts at no cost. RMHCS has established a toll free call center to answer questions about the incident and related concerns. The call center is available Monday through Friday from 7:00 a.m. – 6:00 p.m. Mountain Time and can be reached at 1-800-939-4170.

RMHCS sincerely regrets any inconvenience that this matter may cause and remains dedicated to protecting participant information.

RMHCS is a community-based, non-profit providing the highest-quality, cost-effective, person-centered services to improve lives, optimize wellness, and promote independence for those underserved.

Media Contact
Name: Nigel Guyot
Email: nguyot@rmhcare.org
Phone: (719) 466-8777 Ext. 347